FAQ's

Yes. We guarantee that any purchase you make on the biaggi.com website will be 100% safe. Every biaggi.com purchase is backed by our 100% Secure Purchase Guarantee and our servers use Secure Sockets Layer (SSL), an encryption technology that works with current browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, so that only Biaggi.com can read a buyer's personal information. Shopping online at Biaggi.com is statistically safer than using your credit card at a restaurant or department store.

Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.

Yes! If you call us at 516-791-2247 between the hours of 9:30-5:30 EST, we will gladly assist you in placing your order. 

You can check all your orders, status and tracking, by accessing your personal Biaggi account through www.biaggi.com. Login or create an account here. You can also email us at customerservice@biaggi.com. 

Any order that is placed before 1:30 PM EST, will be shipped that same day. Orders placed after 1:30 PM EST will be shipped the following day, and weekend order are shipped every Monday. Our free shipping option is UPS Sure Post, which can take up to 7-10 days. We also offer UPS Ground shipping which takes 3-5 days. If you're in a rush, we have several expedited shipping options available for you at checkout. Feel free to email customerservice@biaggi.com for more specific questions concerning delivery times

Biaggi is pleased to offer free shipping on all orders through UPS Sure Post. We also have several expedited shipping options available. Expedited shipping costs vary, depending on how much you order and how quickly you need your bags.

We only charge Sales Tax, as required by law, in the state of New York

Valid return requests and exchanges can be made through your personal Biaggi account up to 30 days from receiving your item. Biaggi will pay for the return of your item if the item is defective or if it gets damaged due to a manufacturers defect or error. To inquire about a return you can email: CustomerService@biaggi.com.

It may take 24 hours before tracking information appears on the UPS website.

If you are using a credit card to pay for your purchase, please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, Mastercard, American Express, and Discover for credit card and/or debit card payment. Below are additional explanations for an order not going through:

? If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

? If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

Yes! If you are outside of the US, you should see an auto-generated pop-up which asks you whether you'd like to shop in your local currency, and if you'd like us to ship to the country where you are located. If for some reason you don't see the pop-up, you can click on the flag on the top right where you will be able to select your country. We have done a lot of work to mitigate the costs of international shipping for our global customers. For more information on this, please email pr@biaggi.com

Yes. When entering your shipping information during checkout, click the check box where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address.

Biaggi.com will not charge your credit card until your order is processed and ready to ship within 24 hours.

Yes we do! You'll find the gift certificate tab to the top right of this website or click here.

Nope. US catalog production uses approximately 53 million trees and enough water to fill 81,000 Olympic sized swimming pools each year. Everything we offer can be purchased through our website at www.biaggi.com

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